Which E-Commerce service should I use?

Discussion in 'Indie Basics' started by Mike Boeh, Feb 3, 2005.

  1. AVataRR

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  2. DrWilloughby

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    Best to hear that straight from the horse's mouth.
     
  3. GnadeGames

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    No Paypal users?

    Does any one out there use Paypal or payloadz? pretty easy and cheap.
     
  4. mash

    mash
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    You can use PayPal account with most ecommerce providers (plimus, esellerate, etc.)
     
  5. StormcloudCreations

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    I offer a payment service to any authors interested: SV (Stormcloud Ventures) Payments.

    The skinny:
    - Secure Credit Card processing (Visa, Mastercard, AMEX, Discover) with fraud screening with a built-in shopping cart functionality without needing to install anything on your site at all
    - 6% flat fee, no minimum
    - NO startup, gateway or monthly fees or service fees of any kind
    - Check mailed to you every month in USD (to account for any chargebacks), with full receipts of every order sent to you as they happen

    I've been in the biz for over 7 years and already processed hundreds of payments, so i'm not out to rip anybody off. :)

    Feel free to e-mail me (or PM me here) if anyone finds this interesting: derek@stormcloudcreations.com

    Thanks!
    Derek
     
  6. kay.altos

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  7. MibUK

    MibUK
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    regshare.com seems to have expired and is now a crappy search page thing.
     
  8. flash2x

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    If you have a Paypal account, try http://www.swpal.com/. This website provides shopping cart and registration code delievery.
     
  9. jetro

    jetro
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    Nowadays PayPal offers paying with credit card even without owning a paypal account, as well as some shopping cart features etc.

    What are your main reasons today to use e.g. Plimus instead of just using PayPal? PayPal is considerably cheaper.

    I can think of following reasons:
    * Some users refuse to use PayPal (should be rare?)
    * Plimus offers perhaps richer tools for coupons and more add-on services like mailing the game on a CD
    * Plimus offers slightly wider set of payment options, including a bit rare ways (cheque, order by phone, ...)
    * Plimus can pay the taxes directly for you
    Are there some more significant reasons as these which I have overlooked? Everybody is using a service like Plimus or Regnow, so I keep thinking there must be some strong reason for that beyond the ones I listed.
     
  10. ErikH2000

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    The big reasons you are missing on your list is PayPal's exceptionally poor customer service (with you the vendor as the customer) and their practice of locking down accounts as a means of "dispute resolution". Your ability to process payments can be taken away for weeks because somebody makes a complaint against you. And it's very difficult to reach a human being at PayPal to get it fixed.

    Well, that's what people were saying a year ago. I don't know if it's changed.

    -Erik
     
  11. ChrisP

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    I don't trust Paypal. I have an account, but use it only when absolutely necessary, and keep my balance as small as possible. They closed my old account permanently* after I "got the password wrong" too many times (I was certain that it was the correct password). I was glad I'd decided not to leave any money in there!

    * I did have the option of faxing a bunch of documents to them to prove my identity, but I really couldn't be bothered. Too much work for $1!

    The main reason, though, is that the full vendor services (Plimus, BMT, etc.) do all the commerce junk for you. I like knowing that all the complicated shopping cart and tax and fraud-prevention crap has been outsourced and I don't have to worry about it. The last thing I want to be doing is figuring out how much VAT I have to charge someone and dealing with fraudulent transactions and so on. It's worth a small percentage to be free of all that.
     
  12. Escapee

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    I try to limit my account balance to less than **** at any given period , I would spend the fund on stuffs ( that sometimes i don't really need ) or advertisement just to keep the balance below **** with fear that i may get locked up for reason that's beyond my imagination.

    Just do search on paypal *&*^ you know what i meant ( it's scary) .

    http://www.google.com.my/search?hl=en&q=Paypal+sucks&btnG=Search&meta=

    http://www.google.com.my/search?hl=en&q=Paypal+class+action&btnG=Google+Search&meta=
     
  13. jetro

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    Does this hardness of VAT-stuff apply only to you who live in US, having to cope with states and VAT rules when selling to EU?

    Or do you, who live in EU, think that the VAT is enough of an hassle not to handle it yourself? If I have understood correctly, VAT is fixed rate when selling inside EU and no VAT when selling to non-EU contries (selling electronic goods in internet), when your business resides in EU.


    In practice, how the fraud handling is better with commerce providers like bmt/plimus, compared to e.g. paypal? You end up paying anyway for chargebacks, don't you? How big problem this is nowadays? I have a feeling that the criticism against PayPal might be slightly exaggerated, coming from a small but loud minority of people who have had unlucky stuff happening to them.
     
  14. ChrisP

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    The world is bigger than the United States and the EU, you know. ;-)

    I'm in Australia. I don't know what the VAT rules are for me selling things in the EU, and frankly I don't want to have to care. I want to be a game developer, not an international tax expert. :)

    That's what I thought. Then it happened to me.

    Sorry to be so melodramatic, but them's the facts.
     
  15. GolfHacker

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    I'm in the process of switching to Plimus, and it looks like one of the payment options they accept is PayPal. So customers who prefer to use PayPal can still do so.

    I've had my own merchant account for the past 4 years, but I'm switching for several reasons.
    • VAT - I didn't have to worry about this before because my annual company revenue was small enough that it was under the EU radar screen (I think the legal threshold was 10G), but that is no longer the case. Don't want to deal with the nightmare that is VAT by myself - this is a good thing to outsource.
    • Fees - factoring in my merchant account, shopping cart, payment gateway, and fraud detection package fees from last year, it exceeded the 10% base fee Plimus offers. So Plimus is now cheaper for me.
    • CD - Plimus offers CD on demand, which I like because my CA business license prohibits me from selling physical product unless I get a Resellers Permit, which would require quarterly tax statements - more paperwork, ugh!
    • Payment options - With my merchant account, I only accepted MC and Visa because accepting other cards increased my fees. With Plimus, I can accept a much wider range of cards and payment options.
    • Affiliates - Through Plimus, I can sign up affiliates.

    Once I have Plimus set up, I'm thinking of looking into BMT for backup.
     
  16. cliffski

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    BMT reply within 24-48 hours to any email in my experience. Paypal do not, if at all. Also, i tend to deal with the same people at BMT each day (Kim and Barb).
    that makes a huge difference.
     
  17. lennard

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    I wish BMT would add a few more things to their service - primarily I would like to be able to contact all buyers of a piece of software with one swell foop, I mean, mass emailing - but otherwise I have to give a big thumbs up to BMT. I used to use PayLoadz and PayPal - never had a complaint but the pay structure was better with BMT so I switched and haven't looked back.
     
  18. papastiffy

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    I am also all freeware but I'm looking to get into shareware. I had a peek at Google Checkout but haven't seen it as an example in this thread yet. Is there something wrong with using Google Checkout?
    It also seems simple enough, flat rates per transaction and discounts for using Adwords(which I was going to be using anyway).
     
  19. realtime44

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    Extreamly useful!

    Hey Everyone!
    I just wanted to say, great thread! Extreamly useful stuff here!!!

    Thanks,
    Realtime
     
  20. DanFromFastSpring.com

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