I thought it would be useful to have a secondary payment processor, and since Plimus don't have any affiliates, I decided to go with RegNow, who have a lot. At first, I thought it was a bit of a nerve to charge $10 to sign up, as well as taking 16% compared to ~10% with Plimus and BMT. Add to that the extortionate rate they charge for downloading full versions ( admittedly, this is going to be a small amount of money, but the actual rate is still extortionate, all the more so considering it's on top of a much higher percentage anyway. ) Then there's the administration charges they charge for the affiliate program, of course. But all that said, it still works out cheaper than portals, and it's not like I intend to use it as my main payment provider anyway, so I figured it would be worth $10 to see if it drove more sales my way that I wouldn't get without them. After "electronically signing an email", I find I have to telephone ( at very high international call rates because I don't normally make international calls and my phone package reflects this ) to actually get them to activate the account I've already paid for. Nice of them to hide that away ( it's not even in the contract small print, I checked. ) Ok, so I've called that three times now. Twice I get the answering machine and once they just disconnected me instead of transferring me. In each case, of course, I have to listen to five minutes of spiel about what number I've called and why I should have called it and what I should do if I actually intended to phone Pizza Hut and just called a mid-west payment provider by accident. So I guess what I'm saying is.. is there anything good to say about RegNow? Is there a redeeming side to them that will make me happy to put up with his junk? Because at the moment, I'm just thinking that they seem like they take money at every opportunity and offer a pretty shoddy service in return. And if they do that to me, I can't help thinking they'll be happy to do it to my customers as well. In which case I might just as well not bother phoning a fourth time and go somewhere else instead. BTW: None of this is talking behind their backs because I've just sent them an email with practically word for word what I've said here.
I'm only signed up with RegNow for affiliate sales, but I use Plimus for my own sales. If RegNow didn't have so many affiliates signed up no one would use it because it isn't competitive.
I am an affiliate with regnow ( i sell only regnow or plimus products, i gave up on all the other systems ). I have to say that their tracking is working well. I tried to be a vendor, but after 1 year of waiting, my products were still not correctly setup... ( that's still a mistery to me how people manage to get their products setup correctly on it ). Then i discovered plimus, and that was just another world in terms of quality of service. pat.
Ok thanks guys. It sounds like I'm using it for the only good reason to use it, so I guess I'll keep putting up with it until it's done. Their affiliate program does seem impressive. i just wish they put as much work into other parts of the business, but I guess they know they have something of a captive audience in that regard. I have to agree that Plimus is excellent and a huge contrast to my experiences with RegNow. It's a shame Plimus isn't concerned with having much of an affiliate network just yet or they would be offering everything I could ask for.
<possible stupid question> What exactly do you guys mean by "affilate network" because I can go on Plimus and see a LOT of developers offering commissions for software sales. </possible stupid question>
They must have screwed up when creating your account! I've added game after game to our vendor account at RegNow without any hazzle. The problem I see with RegNow, is that they seem too busy nowadays to prioritize customer support mails that I've forwarded them (refunds etc).
I like Regnow, I've been happy with their service. Their offering of a script that allows me to process non-Regnow affiliated sales with Plimus shows class. IMHO a stricter fraud policy of Plimus means some valid orders don't pass through, but would have passed through Regnow. Still, the lower cost of Plimus made the difference for me, and I can redirect failed Plimus orders to my Regnow order page by email.
That's another thing I was thinking about RegNow for. Is that what the "Unclosed Sales" report in the Plimus Control Panel is for? I only see a handful of entries there, covering all my games, but it sounds like it would be worth doing if RegNow ever activate my account.
I have an affiliate account and it works ok. But as a customer I find it very difficult if not impossible to buy anything through regnow, so I'm not terribly fond of them. Currently if a product is only sold through regnow I look for a different product.
Some of the "Unclosed Sales" are not real sales - if a customer fills in his details but does not press the final "submit" button because he changed his mind about buying you'll still find him in the Unclosed Sales list. Anyway, I only send emails to good looking orders (real names, believable email addresses, US based IPs).
For the record, Regnow's policy is to fail by default all orders from Eastern Europe + Asia + Africa as fraud. Further emails from the customer may eventually get these orders to pass through. On the plus side, their policy is also to accept by default all orders from the US/Canada.
FWIW, I have noticed no such thing. I have noticed GB orders are always held for an hour or two and then accepted by hand.
The last time I tried to buy through them I contacted them about 4 times by email, and even pointed out I had an account with them and they paid me monthly, as well as providing all the relevant details and explaining everything etc... and all I could get out of them was some bs form replies with little or no help at all. Personally I wasn't very impressed. In the end I was unable to buy the product.
I would be interested to learn about your failure rate with Plimus. I have 350 Regnow sales and 3 failed orders, but 100 Plimus sales and some 7 failures (in the Unclosed Sales report I don't count the entries with a "Credit Card Info Page" description).