Nastiest customer emails

Discussion in 'Indie Related Chat' started by DrWilloughby, May 4, 2006.

  1. DrWilloughby

    DrWilloughby
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    I just got back from out of town and there in my support inbox was the nastiest customer email I've ever gotten. Rather than feeling sorry for myself, I figured I'd get a laugh out of it by sharing it here and asking "what's the nastiest customer email YOU'VE ever gotten?"

    Here is mine:

    :eek: :mad: :D
     
  2. cliffski

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    I dont have it to hand but I had some retard reeling off this "Gimme my money back for this piece of crap or ill bring your company down, ill spread bad things about your company over the net and put you of business etc etc etc"
    I wonder if they think this kind of stunt works on microsoft?
     
  3. lakibuk

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    That's quite funny. :D
     
  4. Bmc

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    can't please everyone ... no matter what you do there will always be people who hate it. everyone is a natural born critic. the good thing is there will usually be people who love what you do as well
     
  5. Savant

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    I wish people could just try asking nicely at first. Most requests I get for help and/or support are laced with anger and/or a veiled threat ("Respond immediately or else!").

    I'll help! Really I will. Try asking nicely next time and you'll notice you get the same service.
     
  6. Gilzu

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    I seem to recall some sort of social concept which claims that you can rate someone success by learning how many people spend time declaring how they hate him.

    Worked well with Hanson :)
     
  7. Stu

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    I remember one that said "you have exactly 5 minutes to respond". (he was entering the wrong key code)

    Another said, "who would buy this, you must think we're stupid."

    Another implied that we were "baby killers" which I thought was a most amazing leap. (we had advertised on a political blog he did not approve of) He was going to let the whole internet know about it.
     
  8. Tom Gilleland

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    I once got a irate email from a customer who complained about a product that we didn't even make. I'm not sure how they ended up at our support email address. I took a quick guess at their problem and replied. I then added them to our customer database.

    Business Tip #96: Change problems into opportunities.

    Anytime someone is nasty on an email I always start off by telling them to be nice and write emails the same way you would talk to someone face to face. Good manners matter. I try to go out of my way to help nice people.

    Tom
     
  9. Chris Evans

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    I got this little gem recently:

    "I knew I shoulda never bought a game from a [racist remark]!"

    That's life.
     
  10. Ricardo C

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    You should have replied "And yet I still have your money, dumbass".
     
  11. Mike Boeh

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    Just got this one today, did someone send it to me as a prank or something? *looks at svero*

     
  12. PoV

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    Now there's an informed customer. Great stuff. There must be more hate out there. Please, do share. :D
     
  13. FlySim

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    First contact with this guy:
     
  14. Repton

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    Unfortunately some people email the credit card processor (usually Regnow), instead of us direct when they need help. This adds about 24 hours to response times - enough extra time to make reconciling with the customer difficult to impossible sometimes. Here is a long one from a while back:

    These same people write in every couple of months wanting the latest greatest specials. Go figure.
     
  15. Ricardo C

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    Man, people do take full advantage of whatever little power trip that comes their way, don't they?
     
  16. arcadetown

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    That's the worst you guys have got? Bah!! Funny we used to get 80% hate mail but now it's about 80% fan mail and 20% hate mail. The hate mail can be pretty darn hateful. Particularly from the classless little kiddies.
     
  17. DangerCode

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    LOL. So this kid that uses his mother's credit card to buy video games also has a lawyer, huh?

    Riiiiiiight.


    :D
     
  18. Savant

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    "Lawyer" is the scary trump card that the masses pull out whenever they feel they need to exert some control over the situation. Sad, really.
     
  19. Bmc

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    I wonder what they would do if you said something along the lines of "please forward my your lawyers name and a contact number so I can put my lawyers in touch with him"
     
  20. HairyTroll

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    Sure, as long as the lawyer takes credit cards :)
     

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