Culturally sensitive avatar options and keeping Client happy

Discussion in 'Indie Business' started by x3ph3r, Apr 15, 2018 at 7:59 PM.

  1. x3ph3r

    x3ph3r New Member

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    A sticky dilemma.
    I'm part of a team based in USA that produces a virtual world software for remote business purposes. The businesses that use us are our Clients with users from all over the world (and expanding), but primarily in the USA. Our software makes use of customizable human avatars to use in world for each user. We have gotten requests from one of our biggest paying Clients and approval from boss to include religion based avatar clothing options (yamulkes, headscarves, skullcaps and turban head coverings currently, potentially garments too).
    As our software is used for business, most people want to keep their real world likeness, which may include some of this clothing because it is a part of their identity. Since this is such a sensitive topic on all sides involved and we are in a politically charged climate in the USA, clearly we don't want to offend anyone because they all pay us. Even if this request was deemed as a reason for loss on Client's part, it will still be our company providing the service that will be affected primarily. As an emerging company we can't afford to lose users or current/potential Clients over something unrelated to the core mechanics or hardware requirements of the game.

    How do we put it in the avatar creation menu? Keep it with the other head coverings (so not to upset/offend the religious wear users via segregation) or separate it (to protect from accidental abuse of said garments from ignorant users and offend everybody)? As difficult as it would be for us to do (right now), do we only allow access to certain users? Would that be going too far to request information such as this from users, or for them to have to volunteer it for access?

    How do we talk about it with the client? When the concern was brought up, they warned us to be careful about using the term "religious wear", so we switched to the more broad "cultural wear", in which they again implied even that term might offend in discussion (because Texas users (very many) would get mad about their cowboy hats not being treated as culturally significant...) and client tactfully avoided telling us what they want us to call it themselves. How do we have a productive conversation though they put out a controversial request and are not willing to speak confidently on it's behalf?
     
    #1 x3ph3r, Apr 15, 2018 at 7:59 PM
    Last edited: Apr 15, 2018 at 8:13 PM

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