FAQ me, FAQ me hard!

[TheMysteriousStranger]

Wasn't really sure what forum to put this in, so this'll have to do.

I'm currently writing the FAQ section of my website, but I'm having a hard time trying to think up the kind of questions that might get asked. So far I have:

- Game runs slowly/stutters
- Game fails or crashes
- I lost my license key, gimme a new one
- I ordered a game, but no email showed up

And that's it. It doesn't seem enough. I'd like to try and make a really comprehensive FAQ list to a) cut down on the same support emails over and over and b) to let the more savvy users see that there is a decent level of commitment to the games.

So if anyone has any suggestions for more questions/answers to add, please fire away.

[yek]

Well it's an FAQ. Just add frequently asked questions to it :)

[soniCron]

So if anyone has any suggestions for more questions/answers to add, please fire away.

Provided your customers still have a way of contacting you, let the natural ebb and flow of support guide the FAQ. If you find them asking a question more than 2 or 3 times, then you may need to add it to the FAQ. Until then, what you have is sufficient. Now FAQ off! ;)

[Sillysoft]

Putting made up questions in your FAQ can make it less valuable. Ideally, you should order it by the most asked Q first, and down from there. So I would say wait for some Q's to come in before building it.

[wazoo]

I think it may also depend on the type of games you are creating...the audience may not even know what a "FAQ" is!

What about just having a page called "Common Problems" or something arranged in the format @Sillysoft posted.

At least, that's what I'm doing..*shrug*

[ggambett]

I'm thinking of a site redesign which includes merging the FAQ and Support sections. After 3 years there aren't just enough questions to justify a long FAQ and made-up questions aren't the answer (this doesn't mean you can't anticipate questions). Users won't read the section anyway :) So I'd say leave as it is, concise and to the point. Now go FAQ yourself!

[TheMysteriousStranger]

okay, sound advice everyone. I'll leave it at just the four common problerms for now and see if anything else gets asked regularly.

And Wazoo - I already thought of that - it will be listed as a 'help' page, I just use the term faq here because everyone around here knows what I mean. Plus I can swear at people, for faqs sake.

[BarrySlisk]

I'm tired of this faq'ing around! Shut the faq up, you motherfaq'er !!!!!

[wazoo]

And Wazoo - I already thought of that - it will be listed as a 'help' page, I just use the term faq here because everyone around here knows what I mean. Plus I can swear at people, for faqs sake.

heh. Sorry. After making the post and re-reading yours I started to get the impression that that's what you were doing.

Oh well. @TheMysteriousStranger FTW! :)

[Gilzu]

I'm tired of this faq'ing around! Shut the faq up, you motherfaq'er !!!!!

The original pun (possibly(1) offensive as it was) was at least followed by a forum related post(2).

I see neither (1) or (2) here. we got the joke, now its time for ON topic posts.

Just a friendly warning.

[BarrySlisk]

Sure, let's pick on the danish guy!!!!