I set up with Plimus, and when I went to do my first 'test buy' (using a live credit card, not their free test thing), about 2 minutes after I placed the order, I got a call on the phone # I had supplied with a robotic voice asking me to confirm that I had just bought such and such from Plimus. I find this highly unusual and off-putting - I almost hung up on the robot before I realized what it was, and I can think of all kinds of scenarios where this would go bad and the customer would not confirm. I sent an e-mail to Plimus about it, and this was their response:
*** The first few orders of every new vendor are flagged for manual review which is why you received the phone call, after that only orders that have high likelyhood of being fraudulent will be stopped for manual review by our fraud detection system. During the review process the order is checked by our reps to make sure it is legit in order to prevent fraud, in some cases a phone call may be required and either a person or the automated system will make the call while a live person monitors the results to prevent possible errors and to ensure the order is processed ASAP, the customer is notified of the possible delay via email and the order is usually processed within few minutes.
Please understand the manual review process is performed to protect us, you and the card holder from costly fraud and unless your products attract excessive amount of fraud very few of the orders will encounter the possible delay.
I think what they really mean (but didn't say) is that they want to verify that I'm not a scammer, setting up a quickie site to run a bunch of bogus credit card transactions through and quickly cash out. Fair enough. But how many transactions/how much time will it take before robo-verify goes away? Does anybody using Plimus have insight into this?