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About 10%. SWREG.
Cas
Informal Survey - Failed orders
My recent experience ordering online, and being able to or not able to depending on who I try to buy through has left me wonder how much of a problem it really is.
Looking at my rejected sales they account for about 10% of my sales this month. Now they may not be legitimate orders, so it's not like I'm out 10% necessarily, but I have to assume there are a few false positives in there as well. I know for certain that many of the orders I personally make online are refused incorrectly.
So what I'd like to know is... on average what percentage of overall sales do you receive rejection notices for and who is your reseller?
For me the answer is roughly 10%.. so if there are 100 orders I'll see about 10 rejections in that. (I use BMT micro.)
Steve Verreault - Twilight Games
http://www.twilightgames.com --- http://www.indiegamer.com
"Do you really think it is weakness that yields to temptation? I tell you that there are terrible temptations which it requires strength, strength and courage to yield to.” - Oscar Wilde
About 10%. SWREG.
Cas
I hardly make enough sales to count as a legitimate data point, but 10% here also.
And who do you use as your reseller?
Steve Verreault - Twilight Games
http://www.twilightgames.com --- http://www.indiegamer.com
"Do you really think it is weakness that yields to temptation? I tell you that there are terrible temptations which it requires strength, strength and courage to yield to.” - Oscar Wilde
7-12% at RegNow
I know we get a few from the customer support emails but had no idea could be that high. Sounds like fraud detection is too aggressive. How do you even see rejects with BMT? I've never seen it and thought Kim/BMT said they go into the bit bucket.
Brian: It's an option in BMT's control panel to get rejected orders.. Today is low, only about 5% of orders have been rejected.... I'd say 10% sounds about right though.
However, when I look at these rejected orders, a large portion of them are very obviously bogus with things like "aasddsad" for their name. I also see a huge portion where the user mailing address is in USA, but the IP is in another country...
A chargeback is about 5-10$. So the E-commerce company needs 10 orders to make back the money it cost them for the chargeback. However, in the case of the developer, who makes 18$ for a sale, a single order makes up for the chargeback. So it is in the best interest of the developer to be loose in the checking. But it's in the best interest of the E-Commerce provider to be tight. Does that make sense?
Last edited by Mike Boeh; 03-01-2005 at 02:41 PM.
Oops... I guess I forgot the most important partOriginally Posted by svero
I'd really like to get some more numbers from regnow, regsoft, plimus, swreg etc.. hint hint..
Steve Verreault - Twilight Games
http://www.twilightgames.com --- http://www.indiegamer.com
"Do you really think it is weakness that yields to temptation? I tell you that there are terrible temptations which it requires strength, strength and courage to yield to.” - Oscar Wilde
About 10% for eSellerate, but they dont break out which ones were rejected on the basis of fraud or entry mistakes or whatever.
Our failed transactions with Regnow account for less than 1.5% of total transactions since we began selling software 9/04. Of those failed transactions about 75% were fraud and about 25% were "authorization declined."
I'm startled by the high percentages mentioned here. Do you suppose it's just the nature of selling games as opposed to political reference software?
Turned option on to view failures. See what you guys are saying now and probably getting a 3 - 6% rate so far. Totally makes sense and about matches what have seen on other e-commerce sites have worked on. And yes most look obviously bad. Invalid cc#, card over limit, and few possible fraudsters.
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