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All is well! We are getting email and replying as per usual. I made contact with Dave on Sunday and we sorted it out.
We've had the same PayPal rep for 5+ years and I called her when this first came out to see what was up. She was familiar with the Plimus...
I don't take it as an insult. I have carefully reread the entire thread many times and I think it's simply a matter of misunderstanding but...
<edited to add: I posted this an hour or so ago and in hindsight I guess it wasn't really necessary. I was just trying to bring a historical...
We registered and were assigned our VAT number by HM Revenue and Customs in the UK. So, that would mean we are registered in the UK....
gamer247 - I don't know if this will make things clearer between us but I am in complete agreement with you about non-EU countries being required...
Our VAT number is available on our website: EU826001142 We registered as a non-EU company because we are not in the EU. We pay our collected...
I think there is a communication problem between us, sorry. Definitely don't want to argue! The bottom line: We collect VAT, saving our...
Clearly, but can you point to a case where a company outside the EU has been fined/punished/blacklisted for not collecting VAT all these years it...
The "collect VAT if you're outside the EU" thing is interesting. Never before (that I know of) has a country (or in this case, the EU) required a...
:) Nothing's worse than posting a message and not being able to delete it. But anyway, back to the topic - collecting VAT and sales tax,...
I didn't say anything because I know you all know we've been doing it for almost 20 years. :) <sorry, couldn't resist..>
I would like to know the story behind the decision that led Plimus to do this. I bet it's a good one.
I don't know what their policy is on refunds and chargebacks fees, but I would be surprised if when it was all said and done that there was any...
I heard about this a week or so ago and couldn't believe it. I called our PayPal rep and asked her if there were any changes that we need to...
Is an explanation of what we provide in the way of tax collections and payments what you'd like to see better explained? If so, I will certainly...
Not sure if you're talking about the delay between when the order is submitted and when the customer gets the email with the license info. If...
I understand what you're saying..... Keep in mind we're working with thousands of developers, many of them selling very hefty amounts in terms...
BMT makes a good backup vendor for BMT. :)
Changes aren't retroactive but if you should need a mass update we could do it for you.