Web based Bug Tracking apps

[Fost]

Anyone have any experience with web based bug tracking apps?
I'm looking for something that could also be used by participants in a beta test, preferably mysql/php based. I'm looking at Bugzilla, the only 'famous' software I can think of, although I've generally not installed perl-based apps on our server, so I've held off using that.


There's some older threads I'm looking into, but I wondered if there was a current 'darling' of bug tracking and what experiences people have had with it.

[ManuelFLara]

If you don't mind paying for quality software, take a look at FogzBugz (http://fogcreek.com/FogBugz/index.html). Other than that, if you can install Python apps on your web server, try Trac (http://trac.edgewall.org/), which is a wiki + bug tracking software and integrates nicely with Subversion.

[digriz]

Mantis is pretty good and free.

http://www.mantisbugtracker.com/

[tentons]

I also recommend Mantis. It's simple to use (important for non-developers) and easy to install.

[samnova]

At a place worked before we used SquishList (http://www.squishlist.com) Would probably have continued to use it if the company havn't been bought by another ;)

They got a 120 days free trail and after that they price is based on number of issues. Works well, no limits on users, bugs, projects. We worked with multiple projects and it was possible to assign people to the projects, so they could only see the projects they where working with.

Their service was also good, had a few small issues and suggestions and they helped right away.

[jetro]

At some point in the past (at previous employer) we used Best Practical's Request Tracker (http://bestpractical.com/rt/), which worked pretty well.

I have been in touch with Atlassian JIRA (http://www.atlassian.com/software/jira/) as well. It is ok as well, but not free.

[Fost]

Thanks for the replies. Mantis looks like it does what we want, but I'm now thinking this isn't the best way to handle a Beta where you aren't using professional beta testers. We really need a way to manage a beta community aswell as track bugs, and we need the process of submitting bugs to be really easy to learn. We also don't need advanced features like source control integration as none of the beta testers will be participating in development.

So, I've just realised - we already have a community on our forum, and with some hacking, it should provide a slick way for them to post bugs (since they already know how it works).

So, I'm thinking:

Bug Tracking Sub Forum, with it's own stripped down template.Tint and order bugs by status.
Each new topic forms the basis of a new bug report, with additional info like status and assignee stored in a separate database table.
Custom 'post' (bug submission) template, with fields for the additional info.
Access to the sub forum is already easy to control using forum groups. :)


Shouldn't be too hard, and I think it would be more practical for the testers - I'll let you know how I get on! Phpbb has a bug control system like this, and it's great, but they never released the code as it was never designed for public use.