OUCH -> BMT micro is down

[cliffski]

not sure how long... but every minute a payment provider is down adds incentive to flip the switch to the competition. Make it quick BMT...

www.bmtmicro.com

[oNyx]

Works here. Does http://63.167.154.6/ work for you?

[cliffski]

try:

https://vendors.bmtmicro.net/


This site is temporarily unavailable due to a server crash.
WE ARE CURRENTLY WORKING ON FIXING THE PROBLEM

We appreciate your patience and understanding!

[princec]

Homepage is fine... secure shopping server is broken. Got informed by someone trying to buy Titan just now.

Cas :)

[oNyx]

Oh. It's indeed outrageously b0rked.

[cliffski]

2 products already shifted to plimus, dang, wish I'd remembered to mirror rock legend on plimus too. I guess you live and learn.
always have a backup kids!

[Agent 4125]

It's definitely my fault. I knew as soon as I launched my game, they'd start having problems. =/

[arcadetown]

Looks like back online and was down for 6 hours. Nice that recovered a dead server relatively quicky but geez lost a boat load of sales as was prime sales time of day :( Of course it couldn't simply happen during dead of night...

[Jack Norton]

Darn... well luckily I have already BMT+Plimus choice for the users, so not a big deal. Now I understand all those Plimus sales yesterday evening ... :o

[cliffski]

eeek brian, you don't have a backup? I hadn't updated my data for a while, but I still managed a switch within an hour to not lose my sales.
It will be interesting to see if BMT notify its vendors by email as to what happened, and how they will prevent this happening again.

[zoombapup]

Single point of failure for a payment processing house? Thats pretty nasty.

Imagine if paypal did that?

Sheesh.

[arcadetown]

Relatively easy to have 2 payment providers if just a handful of titles. If you've got 100s of titles and tight integration pretty much suffer. First time I've ever seen BMT down for more than a few minutes and the business loss is nothing compared to extra work hours and errors duplication would entail.

[zoombapup]

Its still a bit bloody sloppy for a payment processor to allow its service to be taken down with a single point of failure though.

I'd have thought they would have that covered to be honest. You know, redundancy and load balancing etc?

[simonh]

BMT aren't a big company. They only have one person answering the support emails - good old Barbara :)

[Desktop Gaming]

BMT aren't a big company. They only have one person answering the support emails - good old Barbara :)Yeah - I was quite surprised when Kim or Brandon (I forget which it was) told me that all the BMT catalogue product pages are produced and updated manually. WTF? :eek:

[cliffski]

I'm not bothered by the size of a company, just is reliability. I give better customer service than EA, after all.

[Desktop Gaming]

I'm not bothered by the size of a company, just is reliability. I give better customer service than EA, after all.
Don't get me started on companies with poor/non-existent customer services. One such company actually SWORE at me in an e-mail because I complained about their service, only last week. :eek:

Since I've replied and politely asked them to kindly watch their potty-mouth, they've taken to a vow of silence.

[Qitsune]

I work for a courrier company that ships more than 1 000 000 parcels daily and monday we couldn't work because our server was down (due to a fire.)

So being a big company doesn't insure that you have back up systems.

[etiumsoft]

I work for a courrier company that ships more than 1 000 000 parcels daily and monday we couldn't work because our server was down (due to a fire.)

So being a big company doesn't insure that you have back up systems.

Can't agree more. Our game servers in godaddy went down for a few times because their network was being attacked though their support was good.

[Midnight Synergy]

I'm not bothered by the size of a company, just is reliability. I give better customer service than EA, after all.

Yep, and BMT Micro still provides the best service of the payment providers, IMO. They respond extremely fast and are always helpful with personalized requests. In that sense I prefer working with a smaller rather than larger company.

[Jack Norton]

They respond extremely fast and are always helpful with personalized requests. In that sense I prefer working with a smaller rather than larger company.

Well my initial experience with them was like that. Recently thought I'm trying to contact them to add multicurrency to my account but can't get a reply even after 4 days, I don't understand, usually they replied within a few hours... :o

[ManuTOO]

It already happened to me... Sometimes emails get lost, so if you don't have an answer from BMT with 24 hours (or at worst 48 hours), then send your request again...

[Jack Norton]

No actually in this case was my fault, I was still emailing a person that no longer works there :D