Plimus questions

[ragdollsoft]

I'm considering switching from eSellerate to Plimus.

Reading around I find people are generally happy of plimus, though I heard of some issues like phone confirmation issues, too strict fraud prevention policy and the like. Are this big issues in your experience?

Also a question, with plimus sales who appears as the seller on credit card transactions?

Thanks,

Matteo

[bignobody]

I'm happy with them, though with so few sales perhaps I've just not had a chance to have problems ;)

The credit card charges show up as Plimus.

[ragdollsoft]

Thanks bignobody.

My main problem with eSellerate is that they dont make it clear who is selling the stuff, i.e. they pay taxes like a reseller but then they write a strange hybrid as the merchant of record and are not clear about it in the license agreement either, even though they claim elsewhere to be a reseller.

[Olivier]

Plimus are very clear about that, they act as a reseller and pay the appropriate taxes. It's explained in their FAQ and in their Vendor Agreement. You could just open an account and check for yourself if you wish.

[Roman Budzowski]

To be honest, eSellerate rocks for me, while plimus does not. I am on both. Charges are the same - no need to change unless you want crappy plmus interface :D

best
Roman

[gwilnai]

The credit card charges show up as Plimus.

Good news, everyone. Look for a new feature next week on Plimus called Soft Descriptors. This new feature will enable you to define what shows up on your shoppers' credit card statement. The format will be "PLI*<soft descriptor>," where <soft descriptor> can be up to 18 characters long. There is one descriptor per vendor account, so you can use the word, phrase or name that your shoppers will best associate with purchasing software from you.

Best regards,
Guy Wilnai
Senior VP, Worldwide Sales & Marketing
Plimus, Inc.

[Chris Evans]

Wow, that's great news!

[Davaris]

One problem I had with Plimus was in the uploading my full version. It gave no confirmation that it completed, so I had to switch back to RegNow. If Plimus fixed this I'd make a return.

EDIT:
I did email support but didn't get any useful help.

[bignobody]

One problem I had with Plimus was in the uploading my full version. It gave no confirmation that it completed, so I had to switch back to RegNow. If Plimus fixed this I'd make a return.

EDIT:
I did email support but didn't get any useful help.

I remember uploading the retail version of Shlongg (23 MB) seemed to take a while, with no real indication that anything was really going on. But I just left it and eventually it completed. There is a page where you can see the name and size of the .exe, so you'll know if you got it right (I downloaded it again during a system test too, just to be sure).

Regards,

[Roman Budzowski]

Yep, uploading in Plimus is not well organized. eSellerate does it much better (separate window indicating progress).

best
Roman

[cliffski]

in these days of broadband, why on earth don't all such services have an easy ftp interface like a webhost?

[Nikster]

Doesn't plimus charge for hosting ? and is there any reason to host with them if they do?

[TMK]

Plimus does give a message box saying the upload was finished, but would be cool with some more illustrative process saying how far it's come :)

A dumb thing with eSellerate from what I've tried of it, it has a limitation of how much you can upload so now I can't upload anymore, meaning I can't make any new products according to it :p

But probably this is something they can fix, I just haven't got to look into it yet.

I do love all the extra features in Plimus, the extra control I feel I have, but eSellerate might be the one I would switch to if I was going to change.

[Roman Budzowski]

A dumb thing with eSellerate from what I've tried of it, it has a limitation of how much you can upload so now I can't upload anymore, meaning I can't make any new products according to it :p

Yeah, that's dumb, but they set it up to any limit you want when you ask them (your account manager).

best
Roman

[TMK]

Yeah, that's dumb, but they set it up to any limit you want when you ask them (your account manager).

best
Roman

Ah, great, thanks :)

[bignobody]

Doesn't plimus charge for hosting ? and is there any reason to host with them if they do?

I'm pretty sure I'm not paying anything extra (above the 10% they take for processing each transaction) for them hosting my retail exe. I'm also trusting that they should be more reliable uptime wise for my paying customers than my own cheap-o webhosting might be... Though I do host the demo myself :)

[Drake]

The format will be "PLI*<soft descriptor>," where <soft descriptor> can be up to 18 characters long.
For the record, that's exactly how eSellerate handles it, too. My customers see ES*RABIDLAB on their CC statements.

[Nikster]

Ah, nm, I got confused when looking at the extended download warranty gibbens :)

I'm pretty sure I'm not paying anything extra (above the 10% they take for processing each transaction) for them hosting my retail exe. I'm also trusting that they should be more reliable uptime wise for my paying customers than my own cheap-o webhosting might be... Though I do host the demo myself :)

[Jack Norton]

The REAL problem of plimus are the chargeback fees. -$15 for each chargeback! That is just not fair. No other vendor has such high fee!! :( a real pity because apart for this their services are awesome, and now that lot of people moved away from them, they're as good as when they started.

[Nikster]

Yeah I fell for that, giving a refund is costly also, I won't be doing that again.
People can download a demo, if they then purchase and say it was a mistake I'm no longer willing to pick up the costs for their mistakes.

[cliffski]

agreed 100%. There is a demo. People who say "I've decided I don't like the game" really irritate me. I had Fish and chips in a pub yesterday. It was not very good, and I wish I'd ordered the sausages. I don't think I'd get far telling them that though.

[papillon]

Well, if you read customers_suck communities, there are people who eat all but a few bites of their meal and then insist they didn't like it and want a different meal for free. Depending on how annoying they are and how much of a pushover the manager is, sometimes they get away with it...

[MrQ]

I'm a bit of a complainer when it comes to food only if it really is crap. Downloadable software is a different matter. I think in Australia the consumer is allowed a refund on thier purchase if it is faulty or they were mis-lead.

From Fair trading queensland website:

Refunds

You are entitled to return goods and ask for a refund, exchange or repair if the goods you purchased:

* Have a fault that you could not have known about at the time of purchase;
* Are not the same as the description provided by the salesperson or advertisement;
* Do not match the sample you were shown at the time of purchase; and/or
* Do not do the job as you were led to believe.

You are not entitled to a refund if you:

* simply change your mind or no longer want the goods;
* realise you can't afford the goods;
* found the same item at a cheaper price elsewhere;
* chose the wrong size or colour;
* knew about the particular fault prior to purchase; and/or
* were responsible for causing the fault.

I can't see how internet purchases could be policed like this. If they buy the game without trying the demo, its thier own fault. If they try the demo and then buy the game and still want a refund, well tuff luck. I'm not sure what consumer rights laws are in the US or EU, but refunds are quite common in retail purchases in Aus.

[Jack Norton]

If they try the demo and then buy the game and still want a refund, well tuff luck. I'm not sure what consumer rights laws are in the US or EU, but refunds are quite common in retail purchases in Aus.

wow Aus is really different then from the rest of the world. So you can enter a store and buy the latest pc/console games and go back having your money back because "you didn't like the new Supermario shirt"? :D

[MrQ]

wow Aus is really different then from the rest of the world. So you can enter a store and buy the latest pc/console games and go back having your money back because "you didn't like the new Supermario shirt"? :D

hah not exactly. Some stores will out of pure customer service. But normally there needs to be a fault with the product or the advertising was mis-leading. Sorry about carrying this OT ragdollsoft..

[ragdollsoft]

Yeah I fell for that, giving a refund is costly also, I won't be doing that again.

You mean you have to pay an extra fee or you just lose the 10% commission?

[Olivier]

Good news, everyone. Look for a new feature next week on Plimus called Soft Descriptors. This new feature will enable you to define what shows up on your shoppers' credit card statement.
Is this feature available now? I cant' seem to find it on my Control Panel.

[gwilnai]

Is this feature available now? I cant' seem to find it on my Control Panel.

It requires our professional services group to set it up for you before you will see it on your control panel. Anyone interested, please send email to support@plimus.com requesting Soft Descriptors and providing your Vendor ID.

Thanks,
-Guy.

[3DRT.com]

We are like almost 5 years with Plimus now and more than liked everything, but.. FFS those uploads! 2nd day I'm trying to upload 300mb new collection, it hangs, it gives errors it does whatever possible but not what it is supposed to do.
I requested support on this issue several times already. They keep responding "please send us files via FTP and we upload them for you".
With their response speed and frequency of our updates we might lose lots of time for this single simple issue.

1)upload screen says nothing, you have no idea if it is still uploading, how much did it upload already.
2)upload speed is insanely slow 256kbit max. FFS guys you work with millions of $ worth vendors. Get some better servers.
3)same upload from the web feature does nothing.

We are paying lots extra for upload speed to ISP and aren't able to use it.

P.S. with all our new collections growing bigger and bigger we'll have simply to switch to some other service. Weird how ready they are to lose big vendors because of such simple problems. Though they keep spamming the system with hundreds of other non that essential updates and fixes.